Refund Policy

• P2P Direct Transactions (Secondhand Items): There is no payment routed through the Company, so these are not eligible for a Company refund.
• Payment method and refund procedure: All paid purchases in the Service (AI Membership subscription and ad products) are made only through the in-app purchase system of the app store you downloaded the app from, and payments, withdrawals and refunds follow each store's policies and procedures first. For Apple, you can request a refund at reportaproblem.apple.com by selecting the purchase; for other app stores, you can request it in the order history of that store's app. Because the Company does not hold payment-method information such as card details, it may not be able to cancel a payment directly; if needed, contact Customer Support (Inquiries) and the Company will help with a refund request or other necessary steps.
• Right of Withdrawal (Paid Advertising Products): An ad product can be paid for in the app only after the Company has reviewed and approved the ad (see the Advertiser Terms), and display (service provision) begins as soon as payment is confirmed. No payment is made for an application that is not approved. A withdrawal may be requested through the store procedures above; however, because display (service provision) begins at the same time as payment, if the user consented to this before payment, withdrawal may be restricted for the portion of service already provided (pursuant to Article 17(2)(5) of the Act on Consumer Protection in Electronic Commerce, Etc. and its Enforcement Decree). For products subject to the above restriction, the Company clearly discloses this fact to the user and obtains consent before payment (when the user applies for the ad).
• If an ad cannot run after payment: If, after payment, the Company cannot run an ad or must stop it for reasons on its side (such as a system failure or the discovery of circumstances that prevent publication), the Company will notify the advertiser and take the necessary steps through Customer Support, such as helping with a refund request. An ad refunded by the store ends immediately.
• Review and payment deadlines for ad applications: An application whose review is not completed within 7 days or that is not approved, and an application that is not paid for within 14 days of approval, closes with no charge.
• AI Membership Subscription (app): A recurring subscription product priced at KRW 9,900/month (benefits: unlimited AI Assistant use and no banner ads in the app; no free trial), paid via in-app purchase (IAP) through the app store you downloaded the app from. Due to the nature of in-app purchases, withdrawal of offer and refunds are, in principle, governed by the relevant app marketplace's refund policy and procedures, and the Company does not directly hold detailed payment information. For how to request a refund, see "Payment method and refund procedure" above. The subscription renews automatically every month unless canceled, and it can be canceled from each app marketplace's subscription management menu (App Store: Settings > your name (Apple Account) > Subscriptions / other app stores: the subscriptions menu in that store's app). After you cancel, you will not be charged from the next renewal date, and you can keep using the benefits until the end of the period already paid for. Withdrawing your membership does not cancel the store subscription, so please cancel it in the store before you withdraw. A subscription purchased with a guest (anonymous) account without signing up is moved to the account you are signed in to when you tap [Restore purchases] with the same store account. Ad application history stays with the account that applied.

Effective date: October 25, 2026